Effective as of 12 June 2025
Instant-Tutor.co.uk (“Instant-Tutor”, “we”, “our”, or “us”) is committed to safeguarding your privacy and ensuring transparency in how your data is handled. This Privacy Policy outlines what personal information we collect, how we use it, and your rights in relation to that data.
By accessing or using our platform, you acknowledge that you have read and understood this policy and consent to our handling of your information in accordance with it.
1. Who We Are
Instant-Tutor is a UK-registered provider of personalised academic support solutions. Our platform enables users to connect with vetted freelance experts for educational consultation services.
We are the data controller in respect of personal data collected through the platform and associated communications.
2. Information We Collect
We collect and process the following types of information:
a. Information You Provide
- Registration details (e.g. name, email, phone number)
- Communication records (messages, chats, queries)
- Uploaded materials (e.g. instructions, reference texts, documents)
- Payment confirmation metadata (handled by third-party processors)
b. Information We Collect Automatically
- Device type, browser type, operating system
- IP address, location data (approximate)
- Platform usage statistics (pages viewed, session time, etc.)
- Cookies and similar technologies (see Section 7)
3. Legal Basis for Processing
We process your personal data on one or more of the following legal grounds:
- Your consent (e.g. marketing opt-ins)
- Contractual necessity (e.g. service facilitation)
- Legal obligations (e.g. record-keeping, fraud prevention)
- Legitimate interests (e.g. service improvement, platform protection)
4. How We Use Your Information
We use your data to:
- Facilitate communication between you and selected experts
- Manage user accounts and support service fulfilment
- Process payments via secure third-party providers
- Respond to customer enquiries and feedback
- Monitor and improve platform performance and user experience
- Comply with applicable legal obligations
Your information will not be sold, rented, or shared with unauthorised third parties.
5. Data Sharing and International Transfers
We may share your data with:
- Freelance experts solely for the purpose of facilitating the service
- Trusted service providers (e.g. payment processors, security providers)
- Legal or regulatory authorities, if required under UK law
Where any data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards in line with data protection regulations.
We do not permit partners or affiliates to use your information for their own purposes.
6. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, contractual, and operational requirements.
When data is no longer needed, it is securely deleted or anonymised. Users may request early deletion of their account data, subject to certain legal exceptions.
7. Cookies and Tracking
Instant-Tutor uses cookies and similar technologies to:
- Enhance platform functionality
- Monitor usage trends and preferences
- Enable secure login and session management
You may control cookie settings via your browser preferences. Please note that disabling some cookies may impact platform performance.
8. Security Measures
We apply industry-standard technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse. These include encrypted connections (HTTPS), access controls, and regular data handling audits.
Data is hosted in secure environments that comply with relevant UK and international standards. Details of specific hosting partners are withheld for security and compliance reasons.
9. Your Rights
You have the following rights under UK data protection law:
- Access – Request a copy of the personal data we hold
- Rectification – Request correction of inaccurate or incomplete data
- Erasure – Request deletion of your data (subject to limitations)
- Restriction – Ask us to pause processing under certain conditions
- Portability – Request a copy of your data in a usable format
- Objection – Object to processing based on legitimate interest or direct marketing
To exercise any of these rights, contact us at:
Email: [email protected]
Chat: Available on our website
We aim to respond to all valid requests within one calendar month.
10. Third-Party Links
Our platform may contain links to external sites or resources. We are not responsible for the privacy practices or content of these third parties. We encourage users to review the privacy policies of any external sites they visit.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or platform features. All updates will be published on this page with a revised effective date.
We encourage users to check this page periodically to remain informed of how their data is handled.